BlackBox sells report credits in single-credit and bundled packs. Each credit entitles you to generate one operational intelligence report.
Because report generation consumes computational resources and third-party API costs at the moment of generation, credits are non-refundable, whether used or unused, except as set out in sections 02 and 04.
A lost or forgotten access code is not, by itself, grounds for a refund. If you have unused credits and can't locate your code, contact support@blackbox.fyi — we'll see what we can do, but recovery is handled case-by-case.
If a report fails to generate due to a technical error on our side and you are charged, we will either restore your credit or issue a full refund. Contact us at support@blackbox.fyi with the email address you used at checkout and roughly when you purchased.
If you believe you have been charged in error, contact us before raising a dispute with your card provider. We will resolve genuine billing errors promptly.
If you are based in the EU or UK, you have the right to cancel a digital purchase within 14 days under the Consumer Rights Directive and Consumer Contracts Regulations respectively, unless the digital content has already been delivered. By generating a report you expressly request immediate delivery of digital content and acknowledge that your right to cancel expires upon generation.